FAQs

1.How long do you ship?
Our order processing time is 1 to 3 business days.

2.I haven't received a shipping email/email confirmation?
Please note that when your order is shipped, an email is automatically sent to the email address you provide. Please check all folders, including spam, as these emails come from email addresses that do not respond. To ensure you receive the email, please add the domain name [email protected] to your safe senders list.

3.Can you confirm you have received my return?
We aim to process returns within 3-5 business days of receipt. You will be notified by email when the return has been completed. We recommend that you make a note of the delivery reference provided with your return. This will allow you to track your package at every stage of delivery, including when we receive it. If you have any questions regarding your return, please do not hesitate to contact our customer service team by email at

4.How long will it take for me to receive my refund?
Once we receive your returned merchandise, our returns department will inspect and re-stock it. Once our returns department has done this, our system will automatically generate a refund to your original method of payment. This process usually takes 7-10 business days. Please remember to include your original invoice with your return or your refund may be delayed.

5.Why haven't you refunded the original shipping cost?
If you return an item you don't like and request a refund, we will refund the cost of the item only, not the original shipping cost. If you return a defective item for a refund, we will refund the original shipping cost and the return shipping fee.

6.Who pays for return shipping?
If you return an item you don't like and request a refund, we will refund the cost of the item only, not the original shipping cost. If you return a defective item for a refund, we will refund the original shipping cost and the return shipping fee.

7.Do you deliver on weekends?
No. We process orders and provide customer service on weekdays only.

8.Is shipping free on all items?
Yes, we ship all our items for free.

9.Can I track my items?
Yes. You will receive a shipment confirmation email once your order has been processed. This email will contain your tracking number and a tracking link that you can use to track the delivery information on the page in the tracking link.

10.When will my card be charged for the order?
The full cost of the order will be charged to the card immediately after the order is placed.