Shipping policy

At Secretrees, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand our shipping practices and delivery times.

SHIPPING DESTINATION:

We offer free shipping on all orders to the following locations:

• United States
• United Arab Emirates

ORDER PROCESSING:

• Order Cutoff Time: 5:00 PM (Monday to Friday)
• Order Processing Time: 1 to 3 business days (Monday to Friday)

Orders placed after 5:00 PM or on weekends and holidays will begin processing the next business day. Our team works diligently to process and ship your order as quickly as possible.

SHIPPING AND TRANSIT TIMES:

• Transit Time: 6 to 12 business days (Monday to Friday)

Please note that transit times may vary depending on your location and any unforeseen delays by the shipping carrier. We strive to ensure your order arrives within the specified timeframe.

SHIPPING CONFIRMATION:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status of your shipment.

INTERNATIONAL SHIPPING:

For international orders to United Arab Emirates, customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.

DELAYED OR LOST PACKAGES:

While we strive to ensure timely delivery, delays can occasionally occur due to factors beyond our control, such as weather conditions or carrier issues. If your package is delayed or lost, please contact our customer service team at [email protected], and we will assist you in resolving the issue.

ADDRESS ACCURACY:

Please ensure that all shipping information is accurate when placing your order. Secretrees is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to make any changes to your shipping address, please contact us immediately at [email protected]

CONTACT US:

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at [email protected]. We are here to help and ensure your shopping experience with Secretrees is a positive one.