Refund policy

At Secretrees, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please read our Return and Refund Policy for detailed information.

Returns

Eligibility:

• Items must be returned within 30 days of the purchase date.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase is required for all returns.

Non-returnable Items:

• Sale item
• Custom or personalized items

How to Initiate a Return:

1. Contact our customer service team at [email protected]  to obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging and include the RMA number.
3. Ship the item to the following address:
   • Secretrees Returns Department
   • 36 South 18th Avenue, Suite D Brighton CO 80601 US

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Processing Your Refund:

• Once we receive and inspect your return, we will send you an email to notify you of the receipt and approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

Damaged or Defective Items:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Exchanging for a Different Item:

• If you wish to exchange an item for a different product, please follow the return process for the original item and place a new order for the desired item.

Contact Us

For any questions or concerns regarding returns and refunds, please contact our customer service team at [email protected]